Warranty and Service

Warranty

SPĒD PRECISION STANDS BEHIND EVERY PRODUCT WE SELL AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. TO OFFER OUR CLIENTS PEACE OF MIND, WE ARE PLEASED TO OFFER THE FOLLOWING WARRANTY ON ALL OUR WHEELS:

SPĒD PRECISION PROVIDES A 2 YEAR (24 MONTH) WARRANTY TO THE ORIGINAL PURCHASER AGAINST DEFECTS IN WORKMANSHIP AND/OR MATERIALS. IF THE PURCHASER DISCOVERS WITHIN THIS PERIOD A DEFECT IN MATERIALS OR WORKMANSHIP, PLEASE NOTIFY SPĒD PRECISION PROMPTLY SO THE MATTER CAN BE CORRECTED. (VALID PROOF OF PURCHASE IS REQUIRED). SPĒD PRECISION RESERVES THE RIGHT TO PROVIDE REPLACEMENT PARTS OR PRODUCTS OR, IN THE EVENT THAT SPĒD PRECISION IS UNABLE TO REPAIR THE PRODUCT TO CONFORM TO THIS LIMITED WARRANTY, WE WILL – AT OUR SOLE DISCRETION - PROVIDE A REPLACEMENT PRODUCT.

THIS WARRANTY DOES NOT APPLY TO ANY DEFECTS CAUSED BY NEGLIGENCE, MISUSE, ALTERATION, ABUSE, ACCIDENTS, RUNNING IT OVER WITH YOUR CAR, YOUR DOG CHEWING THE WHEEL, ETC. WE ALSO DO NOT COVER DAMAGES RESULTING FROM IMPROPER SHIPMENT (OTHER THAN FIRST SHIPMENT AT TIME OF PURCHASE), IMPROPER STORAGE, USE NOT CONSISTENT WITH THE ORIGINAL INTENT FOR THE PRODUCT, NEGLECTED OR POOR MAINTENANCE, IMPROPER ASSEMBLY, ASSEMBLY WITH NON-COMPATIBLE PRODUCTS, NORMAL WEAR AND TEAR, OR MODIFICATIONS TO THE ORIGINAL PRODUCT. THIS WARRANTY SPECIFICALLY EXCLUDES SURFACE FINISHES AND COSMETIC TREATMENTS INCLUDING BUT NOT LIMITED TO SURFACE FINISHES AND DECALS.

IN THE EVENT OF LEGAL ACTION, THE SOLE PROPER VENUE FOR ALL CLAIMS OR DISPUTES UNDER THIS WARRANTY SHALL BE CONTESTED IN THE COURTS OF THE STATE OF CALIFORNIA.


WARRANTY DOES NOT COVER BROKEN SPOKES OR WORN OUT BEARINGS. WHILE WE ENSURE ALL BUILDS ARE AT THE HIGHEST QUALITY, BUT THERE ARE MANY OUTSIDE FORCES THAT CAN AFFECT BOTH OF THOSE. WE ALSO DO NOT MANUFACTURE THE SPOKES OR BEARINGS. WE WILL GLADLY ASSIST IN GETTING YOU UP AND RUNNING IF A SPOKE OR BEARING GOES OUT ON YOU, BUT THESE BOTH FALL UNDER THE "WEAR AND TEAR" CATEGORIES.

Limitation of Liablity

THE SOLE REMEDY FOR BREACH OF THE LIMITED WARRANTY SET FORTH HEREIN IS SPĒD PRECISION REPAIR, REPLACEMENT AS DESCRIBED HEREIN. IN NO EVENT SHALL SPĒD PRECISION BE LIABLE FOR ANY OTHER DAMAGES OR LIABILITY, INCLUDING SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL THEORY, AND INCLUDING DAMAGES ARISING FROM OR RELATED TO ANY PHYSICAL INJURY TO PERSON OR PROPERTY. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCEPTION MAY NOT APPLY TO YOU. THIS WARRANTY, AND STATUTORY LAW, GIVES THE CONSUMER SPECIFIC LEGAL RIGHTS AND THOSE RIGHTS MAY VARY FROM PLACE TO PLACE.

Returns

WHEELS ARE COVERED BY A TWO-YEAR POLICY FROM THE DATE OF PURCHASE FOR THE ORIGINAL OWNERS (PROOF OF PURCHASE REQUIRED). IF A WHEEL SET HAS NOT BEEN RIDDEN WITHIN 30 DAYS IT CAN BE RETURNED TO SPĒD PRECISION FOR A COMPLETE REFUND OF THE ORIGINAL PURCHASE PRICE MINUS ORIGINAL SHIPPING CHARGES. CUSTOMER IS RESPONSIBLE FOR SHIPPING BACK TO SPĒD PRECISION. IF THE WHEELS HAVE BEEN RIDDEN, THEN THE POLICY IS TO REPAIR AND REPLACE THE WHEEL SHOULD A PROBLEM ARISE. REFUNDS WILL NOT BE GIVEN ON WHEEL SETS THAT HAVE BEEN RIDDEN OR USED

Crash Replacement

Let's get you rolling agian

WE KNOW THAT HAVING TO BUY NEW EQUIPMENT AFTER A CRASH IS SOMETIMES WORSE THAN THE ACTUAL CRASH. SO WE SETUP ONE OF THE BEST CRASH REPLACEMENT POLICIES IN THE INDUSTRY, ONE THAT IS DESIGNED TO GET YOU BACK UP AND RUNNING AGAIN WITHOUT THE COST OF FULL WHEEL REPLACEMENT.

MOST OF THE TIME, THE RIM AND POSSIBLY SOME SPOKES ARE THE THINGS THAT GET IMPACTED AND DAMAGED. BELOW IS THE PRICING FOR A RIM REPLACEMENT, WHEEL REBUILD AND SHIPPED BACK (IN USA) :

MAUL DH AND MAUL TR - $300

SPARTH XC AND COURSEQUE CX - $290 

WE WILL REBUILD WITH ALL NEW SPOKE NIPPLES AT NO CHARGE. IF ANY SPOKES ARE NEEDED, WE WILL INSTALL AT $2 PER SPOKE.

IN THE EVENT OF A SITUATION WHERE THE COMPLETE WHEEL IS DESTROYED, A CRASH REPLACEMENT OF A REPLACEMENT WHEEL WILL BE AVAILABLE AT A DISCOUNTED RATE. 

THE CRASH REPLACEMENT CAN BE USED TO REPAIR A WHEEL IN A SITUATION WHERE THE WARRANTY DOES NOT APPLY. THIS CAN BE ANY CRASH, IMPACT DAMAGE, OR DAMAGE CAUSED BY MISUSE OR NEGLIGENCE. THE CRASH REPLACEMENT IS AVAILABLE FOR A TWO-YEAR PERIOD FROM THE ORIGINAL DATE OF PURCHASE AND IS AVAILABLE TO THE CURRENT OWNER OF THE WHEELS (EVEN IF THAT IS NOT THE ORIGINAL OWNER).

TO TAKE ADVANTAGE OF THE CRASH REPLACEMENT, CONTACT US AND TELL US WHAT HAPPENED SO WE CAN GET YOU GOING AS SOON AS POSSIBLE